February 16, 2006.
The Canada Revenue Agency (CRA) and the Canadian Human Rights Commission (CHRC) announced today that effective immediately, the CRA will offer a new multiple format service for visually impaired individuals.
The new multiple format service will allow visually impaired Canadians to self-identify to receive CRA printed material in the alternate format of their choice by making a one-time alternate format request to the CRA.
Once an individual has self-identified, the CRA will send all subsequent material that is specific to the individual, such as a Notice of Assessment, in the alternate format of choice. To obtain publications that are not client-specific, such as generic tax information publications, visually impaired individuals will be required to make a separate request.
The new alternate format service will enable the CRA to mail certain paper and alternate format material together. Some material will still require separate mailing of the paper and alternate format. If printed and alternate format material cannot be sent together, the alternate format will be mailed within 5 days of the mailing of the paper material.
The CRA listens to Canadians in its commitment to continuously improve how it delivers its programs and services. The new alternate format procedure provides consistent and timely service to visually impaired Canadians.
For more information, visit our Web site at:
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