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We had a bad experience with Bryant, owned by Carrier Corp. We bought a new Bryant heating and air conditioning
system in 2000. The system was installed and barely used the first summer. In 2001 the system worked fine. In 2002 the
system stopped working. The new technology "Puron" refrigerant leaked out of the coil. Since it was under warranty we
called for service. That is where our nightmare started. Bryant replaced the coil for free, but refused to pay the $350.00
for new Puron and labor. Bryant will not pay for labor and parts required for their warranties. Never will we buy another
Carrier product again!
My advice:
Skip Carrier, Bryant and any other United Technologies products. I will
do my best to do better research now that I have the computer and will avoid their products like my life depends on it. I
have no patience for anyone who does not stand behind their product. In addition, should the fancy ride me enough, I shall
install a permanent sign attesting to my dissatisfaction of Carrier etc. onto my house for all to see!!!
United Technologies' email address, please advise if it has been sent...
corpsec@corphq.utc.com
David J Gonzales
Susan D Gonzales (aka Pamela McDonald, Susan Strothers)
516 Horner Avenue
Clarksburg, WV 26301
Mr. and Mrs. Gonzales were former tenants. Rent was paid late or not at all. March 2006 civil complaint filed to evict tenant
and recover unpaid rent. Default judgment entered against tenant. As of July 2008, David and Susan Gonzales have not paid
their debt which is accruing at the rate of 10 percent. A Bank Levy and a Writ of Possession were filed with the Harrison
County Sheriffs Department. (July 2008)
Factory Fireplaces and Flooring
10 Locust Avenue
Fairmont, WV
Owner: Ron Cole (sp?)
April 2008, we ordered a Jotul F3 CB Woodstove from Factory Fireplaces and Flooring in person at the showroom. We specifically
made a date for the install in early May. Come the agreed upon date, Ron Cole et al fails to show up! We called the store
and was told that we did not have an appointment! Long story-short answer...Ron admitted the fault and we rescheduled for
May 10. Install went well, except we found chips in the ceramic finish and immediately reported the damage for a warranty
repair. To date-July 8, Ron has not made the repair nor has he responded to us, the distributor nor the manufacturer. Total
Hearth, the distributor, will provide a repair kit. Stay clear. (July 2008)
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