7. What Else is Running? - Make sure you tell the tech rep about any other software that was running when the error occurred, especially software that loads when you start your computer. Sometimes programs running at the same time can conflict with each other.

8. Have You Made Any Changes? - Have you installed any new programs lately? If so, they may have covertly installed new drivers, DLL files or other background software. This software might cause a conflict with a previously well-behaved program.

9. Check the System Requirements - Before you call tech support, make sure the software that's causing a problem is able to run on your computer. Computer technology changes rapidly. There's no way you can run the latest software on a computer that's 4 or 5 years old. Don't try to run a program if your computer doesn't have the required processor, enough RAM or enough hard disk space.

10. Call Tech Support as a Last Resort - Use built-in help whenever possible. If your problem is more of a "how do I do this" question and not a program 'crash' or other technical problem, try to use the manual, the online help that came with your program, or a third party book about your software before calling for help.

11. Focus on the Tech Rep - Believe it or not, I've been told that some people actually split their attention between the tech rep and a football game or other TV program and carry on conversations in the background during support calls. Solving technical problems requires concentration, so focus your attention on the tech rep's questions and instructions. Also, don't eat a snack or chew gum during your tech support call. This is annoying to the person on the other end of the phone. It's another sign that you're not taking the call seriously. If you take the call seriously you'll get serious help in return.

12. Remember You're Talking to a Human Being - No matter how frustrated you are with the software, please don't take it out on the tech support rep. Most of the folks who provide phone tech support are good people who really want to help other computer users. Taking out your frustrations on a tech rep. may relieve stress in the short term, but it won't solve your problem. Remember that the tech rep. is a real person. Explain that you are frustrated, then ask him or her to help you solve your problem. Be friendly and polite. Don't be afraid to say you're not terribly experienced - your honesty will be appreciated and you'll get better service in return.

Follow these guidelines and you'll get the best tech support possible, no matter which company - or relative - you call for help.