About

Sharry brings high level customer service focus to web design and is dedicated to delivering excellence.  New design and development, content management, or routine maintenance, top level customer service is in place.  She enjoys exceeding customer expectations and very often goes beyond to deliver. 

Recently a member of a worldwide Web Mastering and Support Team, providing Web Consulting, Portal Integration and Small Site migrations. Acted as support and content publishing manager for Web Services customers. Often exceeding customer expectations while successfully providing web and portal integration consulting in a timely fashion. As a Portal Consultant, provided Level 3 support, troubleshooting, and solutions within a rapid turnaround time.  Satisfied all service level agreements and increased customer skills through training, resulting in fewer calls for same issue. Team lead for U.S. E-Call queue, monitoring and assigning troubleshooting calls to self and team members.

Experience includes design and development of internal corporate web sites using Dreamweaver, FrontPage, and HTML; applying templates for portal look and feel, working in a large complex corporate environment. Managed customer web sites, content and graphics, including JavaScript and Photoshop.   

My number one priority is Customer Satisfaction.

skills & technologies  

Web Design/Development in a consulting environment, delivering technical expertise in Web Service Solutions:

• Web Technologies:  Dreamweaver, FrontPage, HomeSite, HTML, ImageReady, JavaScript, MS Publisher, Photoshop, Serif PagePlus.
• Experienced with:  Word, Excel, PowerPoint, AmiPro, Freelance Graphics.
• Soft skills:  Understands value of diplomacy, excellent judgment and interpersonal skills.
• Flexible—ability to deal with changing. multiple demands
• A passion for excellence