SHARRY  DUNN

"Delivering  Excellence"

 Motivated Information Technology Specialist / Web Designer / Developer in consulting environment. 

• Portal consultant—provided Level 3 support, troubleshooting, and solutions to internal customers with rapid turnaround time. Met all service level agreements and increased customer skills through training, resulting in fewer calls for same issue.
• Portal integration team—assured customer satisfaction by migrating web sites to new  Portal look and feel. 
• Created, developed and published web sites for various internal business units—improving business  communications.
• Pleased customers with high level of responsiveness to requests when managing their content—resulting in a high degree of customer satisfaction.
• Assumed Webmaster role for high level communications web site for Storage business. Created and negotiated detailed Service Level Agreement (SLA) and successfully supported the business as interim content manager.
• E-Call Coordinator (U.S. Team lead). Monitored queue—assigning E-calls to self and team, met service level criteria.
• Handled customer calls from around the world—resolving web related issues.

• Web Services team—consistently exceeded customer service expectations; simultaneously supporting several on-going web customers.
• Negotiated SLA ,  joined team and took responsibility for clean up and enhancement of Worldwide Global Tax web site in preparation for Agilent spin-off—successfully completed assignment.
• Tracked and billed resource usage for building services detailing departmental costs—daily use of Excel for tracking and cost allocation.  Maintained up-to-minute space planning records—providing accurate planning of office use.
• Managed blanket and other PO ’s—ensuring smooth flow of all vendor services to building occupants.

• Coordinated and consolidated Quarterly IT Financials—consistently publishing detailed reporting by deadline.   Heavy use of Excel required.
• Consolidated and reported Quarterly BFT and Hoshin metrics—raising visibility to Asia Pacific managerial team.
• Database Administrator for Asia Pacific personnel—coordinated and prepared quarterly reports in timely fashion, keeping management apprised of staffing levels in order to effectively manage administrative costs.
• Acted as liaison for countries, facilitator and attendees ( Australia , Hong Kong, Singapore, Palo Alto)—successfully coordinating and billing all Quality Training delivered to  Asia Pacific IT community.
  

• Saved $10K  while successfully coordinating multiple Off-site events.
• Liaison for local and international Asia Pacific staff managers.
• Participated in a play that summarized experiences of 3^rd HP Women’s Conference attendees—raising awareness of Women’s issues to Executive IT Council. 
• Managed complex travel and calendar scheduling while supporting Functional IT manager.  Variety of events successfully organized and completed.

• Proposed and implemented 12-month calendar for Henry Coe State Park—marketing to a wide retail segment—an example of project management skills.

Technical courses completed at Hewlett-Packard Co:  

• Cascading Style Sheet
• Dreamweaver
• FrontPage
• HTML
• Photoshop / ImageReady
• JavaScript for Non-Programmers
• Web Application Development with ASP 3
• Introduction to SQL

• International Webmasters Association (The HTML Writers Guild).
• SF-WoW  (Women on the Web-SF) .
• Silicon Valley WebGuild. Content SIG.
• WebDesign-L (web design & developers forum).